1. How much caffeine is in your coffee and tea candies?
  2. What kind of coffee do you use in your coffee candies?
  3. Are your tea candies made with real tea?
  4. What are the ingredients in your products?
  5. Do your products contain allergens?
  6. Are your products sugar free?
  7. Are your products gluten-free?
  8. Are your products organic?
  9. Are your products kosher?
  10. Are your products vegan?
  11. Will your wafers melt in the summer?
  12. What is the shelf life of your products?
  13. Where are your products manufactured?
  14. Where can I buy your products?
  15. Can I make any substitutions to the products on the web site?
  16. What credit cards do you accept?
  17. What if I need to cancel my order?
  18. What if I'm not satisfied with my product?
  19. How do I know my online order was recieved at your company?
  20. Can I fax my order to you or send it via e-mail?
  21. Who do you use as a shipping carrier?
  22. Do you ship to Alaska or Hawaii?
  23. Can you ship to a P.O. Box address?
  24. Does FedEx require a signature for delivery?
  25. When can I expect my product to arrive after I place my order?
  26. Can I request expedited delivery?

  1. How much caffeine is in your coffee and tea candies?

    Each piece contains approximately 3 mg of caffeine, so you’d have to eat approximately 20-25 pieces to have it equate to an 8 oz cup of coffee or tea.



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  2. What kind of coffee do you use in your coffee candies?

    We use real Sumatran coffee from the Islands of Java (Indonesia).



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  3. Are your tea candies made with real tea?

    Yes, our tea candies are made with real green tea extract.



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  4. What are the ingredients in your products?

    Please refer to each product's Ingredients tab to view a complete listing of ingredient and allergen information.



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  5. Do your products contain allergens?

    Please refer to each product's Ingredients tab for a complete listing of ingredient and allergen information. Please be advised that our products are manufactured in a facility that may process products that contain: peanuts, soy, wheat, eggs, milk, gluten, and tree nut products. Thus, we cannot guarantee that any of our products are entirely free of trace amounts of these ingredients. However, Fusion Gourmet takes food allergies very seriously and strives to provide our consumers with accurate, reliable ingredient and allergent information. We have strict procedures in place to prevent crossover of allergens into other products that do not contain the allergen.



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  6. Are your products sugar free?

    No, our products are not sugar free. However, many of them are low in sugar.



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  7. Are your products gluten-free?

    Wheat is listed as an ingredient in some of our products (please refer to each product's Ingredients tab for a complete listing of ingredient and allergen information). Although some of our products do not list wheat as an ingredient, we cannot guarantee that any product is 100% gluten – or wheat – free, as all of our products are produced in facilities that also manufacture wheat-containing products.



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  8. Are your products organic?

    No, our candies are not organic. However, they are 100% natural.



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  9. Are your products kosher?

    No, our products are not kosher.



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  10. Are your products vegan?

    No, our products are not vegan. Please refer to each product's Ingredients tab for a complete listing of ingredient and allergen information.



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  11. Will your wafers melt in the summer?

    Our products are packaged in aluminum foil, which helps make it resistent to high temperature.



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  12. What is the shelf life of your products?

    Although we recommend consuming them upon purchase, our candies can last up to 24 months and our wafers can last up to 18 months.



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  13. Where are your products manufactured?

    All of our products are made in Indonesia, as we use local ingredients from these beautiful islands of Java. For example, we use real Sumatran coffee in our candies.



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  14. Where can I buy your products?

    You can purchase our products directly from us on our website: www.fusiongourmet.com. Or, give us a call and we can tell you a store near you that carries our products.



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  15. Can I make any substitutions to the products on the web site?

    Unfortunately, due to our high order-volume, we cannot make any substitutions to what you see on our web site, as much as we'd love to!



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  16. What credit cards do you accept?

    We accept Visa, Mastercard and American Express.



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  17. What if I need to cancel my order?

    Please call us at 310 532 8938 x 101 and we will try our best to assist you.



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  18. What if I'm not satisfied with my product?

    We try our best to ensure that our products meet our high quality standards and that our packages are delivered on time. However, if you are dissatisfied with any part of your Fusion Gourmet experience, we will do whatever it takes to make you happy. Simply call or e-mail us at 310 532 8938 x 101 or email us at info@fusiongourmet.com.



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  19. How do I know my online order was recieved at your company?

    You will receive an email confirmation once your order has been received. Please review the information provided, and if you need to make any adjustments, simply give us a call at 310 532 8938 x 101.



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  20. Can I fax my order to you or send it via e-mail?

    Absolutely! Our fax number is: 310 532 8991. You can also call us at 310 532 8938 x 101 or email us at info@fusiongourmet.com.



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  21. Who do you use as a shipping carrier?

    We use FedEx. We have a flat shipping rate of $6.00 (anywhere within the continental U.S.) when you purchase 1 case. However, if you purchase 2 or more cases of any product, then shipping will be free.



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  22. Do you ship to Alaska or Hawaii?

    Unfortunately, we are unable to ship to Alaska or Hawaii. We also regret that we cannot ship to APO/FPO addresses or PO Boxes. FedEx requires a numerical street address for all deliveries.



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  23. Can you ship to a P.O. Box address?

    Unfortunately, we cannot ship to APO/FPO addresses or PO Boxes. FedEx requires a numerial street address for all deliveries. We also regret that we are unable to ship to Alaska or Hawaii.



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  24. Does FedEx require a signature for delivery?

    Residential addresses typically do not require a signature. However, if there is no one there to accept the package, and the FedEx driver does not feel comfortable leaving it, then he or she is instructed to NOT to leave the package. If you want to sign for your package, then please indicate this when you place your order online, or give us a call at 310 532 8938 x 101.



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  25. When can I expect my product to arrive after I place my order?

    Your order will ship 3-5 days after it is placed.  We ship out of Gardena, CA (part of Los Angeles county), and depending on where you live, it may take up to 7 business days for receipt. To obtain tracking information, please call us at 310 532 8938 x 101.



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  26. Can I request expedited delivery?

    Yes. Please call us at 310 532 8938 x 101. Please be adivsed that you will be responsible for paying for the additional delivery charge.



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